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Declaration made in accordance with Art. 13 of EU Regulation 2016/679 issued by the European Parliament and Council on 27 April, 2016 concerning the protection of natural persons as regards the processing of their personal data , as well as the free circulation of such data, and which abrogates Directive 95/46/EC (General Regulations for the protection of data).
In accordance with the EU General Regulations for the protection of data (Regulation 2016/679 issued by the European Parliament and Council), please be informed that:

NAME AND CONTACT DETAILS OF THE CONTROLLER
The data controller is the company:

Apfelhotel Torgglerhof - Family Pichler
Torgglerhof Nr. 19
I-39010 Saltusio (San Martino in Passiria)
IT00384390217
info@apfelhotel.com
www.apfelhotel.com


PERSONAL DATA AND SPECIAL CATEGORIES OF DATA
The following are considered as being your personal data:
- personal data (surname, name, address, e-mail, telephone number, fax number, date of birth)
as well as your language and the license plate of your vehicle
- the data shown in your passport or identity card
- data relative to the method of payment or otherwise connected with your payments (e.g. bank coordinates, details of credit card)
- date of arrival and length of stay

Special categories include data relative to health and specific personal needs.


MOTIVES FOR THE PROCESSING OF PERSONAL DATA AND LEGAL GROUND FOR THEIR PROCESSING
The data provided will be processed for the following purposes:

- For compliance with legal obligations
- For the implementation of pre-contractual and contractual requirements relative to the guest's visit (booking, period of stay, departure etc.)
- Forwarding of communications and telephone calls directly to the guest
- Memorization of the data for the purpose of future bookings and requests
- Forwarding of information, special offers and new features offered by the company and the other associated company by e-mail, ordinary mail, and other means of communication concerning the company, the local area and any local events etc.
- Forwarding of information, special offers and new features offered by the company and the other associated companies by e-mail, ordinary mail, and other means of communication concerning the company, the local area and any local events etc.

Legal ground for the processing of your data:
- compliance with legal and judicial obligations
- compliance with obligations and pre-contractual and contractual requirements
- your consent
- legitimate interests: Delivery of advertisment emails (newsletter) to improveme our client service and our contacts with the clients


RECIPIENTS OF THE PERSONAL DATA
In most cases, your personal data will not be provided to third parties. In special circumstances, however, the data may:
- be forwarded to other departments within the company, subject to the limits of legitimate use;
- be forwarded to the following to third-party subjects, when necessary to meet your requests or in order to provide specific services: please see the section "third-party subjects" of this text.

The recipients listed above are required by us to comply with all current norms and standards governing the protection of data.


DURATION OF CONSERVATION OF DATA
The duration of the conservation of the data is calculated on the basis of the obligations for the conservation of the data and the requirements contemplated by the law. If your personal data are processed in order to comply with a legal requirement or a contractual obligation, they will be kept only for the time that is strictly necessary for their processing. If the data are processed with your consent, they will be kept until that consent is revoked.


RIGHTS OF THE DATA SUBJECT
Right of access by the data subject:
In accordance with art. 15 of the GDPR, you are entitled to be informed of the personal data processed, their provenance, nature, possible forwarding to third parties (in such case identifying the same) and their utilization.

Right of rectification and erasure:
In accordance with art. 16 of the GDPR, you may at any time require the rectification or completion of your personal data. Similarly, in accordance with art. 17 of the GDPR, you are entitled to require the erasure of the data. In the presence of published data, you also enjoy the "right to be forgotten", i.e. to request that the measures necessary to erase all the links, copies, replications and similar.

Right to object:
You may at any time exercise your right to object as described in art. 21 of the GDPR and modify or entirely revoke your consent for the future.

Right of restriction (or blocking) of processing:
In accordance with art. 18 of the GDPR, you may require the restriction of the processing of your personal data. The relevant data may be processed only subject to specific prior consent, i.e. their processing will be effectively limited.

Right to data portability:
In accordance with art. 20 of the GDPR, you are entitled to request and receive the personal data provided by yourself in a structured, commonly used and machine-readable format, and you have the right to require their transmission to another controller.

In accordance with art. 77 of the GDPR, you have the right to lodge a complaint with the supervisory authority.

 

CHARACTERISTICS OF CONSENT
Your personal data will be processed in accordance with the contract and with current legislation, as set forth in the provisions of EU Regulation 679/2016 (GDPR).
Consent for the processing of personal data included in special categories is given on a voluntary basis. In the absence of such consent, the personal data cannot be processed for any future bookings.
Consent for the processing of personal data as regards the forwarding of information, special offers and new features offered by the company, too, is voluntary. If the personal data are not provided, then offers and other information shall not be supplied.


ADDITIVE+ VOUCHERS
On our website you have the possibility to buy vouchers. To process your purchase and to save and store your data we use software provided by ADDITIVE s.n.c., 39011 Lana (BZ), Italy (“ADDITIVE”). Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on an adequacy decision taken by the European Commission (“Privacy Shield”) or on data processing agreements. 

The data you provide is required to fulfil the contract or to carry out pre-contractual measures. Without this data we cannot conclude a contract with you. The data will not be transferred to an outside third party, except for your credit card data which will be transferred to the payment provider and to our tax accountant to fulfil our tax obligations.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) and/or lit b (processing necessary for the performance of a contract) of the GDPR.

 

WEB-ANALYSIS
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). For this functions cookies are used to analyse the use of the website. The information generated through the use of these cookies are transmitted to and stored by Google on its servers.

Your IP address is collected but immediately anonymised (for example by deleting the last 8 bits). As a result the geolocation data is less accurate.

The connection to the web analytics service provider Google is based on an adequacy decision taken by the European Commission ("Privacy Shield").

You can prevent the saving of cookies by changing the respective settings of your browser software. You can also prevent data collection connected to your use of our online services through cookies and the processing of this data by google, by installing the browser-plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Our service providers, including ADDITIVE, have an insight into data gathered through Google Analytics. This data will be used only to analyse the use of our websites and to evaluate our marketing and distribution strategies.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.

Our objective in accordance with the GDPR (legitimate interests) is the improvement of our products and services and our web presence through the analysis of the use of our website as well as marketing and distribution strategies.

 

ONLINE MARKETING AND REMARKETING
Our website uses remarketing functions provided by Google Inc. ("Google") and by Facebook Inc. ("Facebook"). Therefore, Facebook and Google will know that you have visited our website. This way visitors of our website and of our landingpages will find ads adapted to their interests on Google's advertising platforms and on the social media platforms Facebook and Instagram.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) of the GDPR.

When you visit our website a banner will inform you about the use of cookies for remarketing functions. If you continue using the website or click on the respective button you consent to the use of cookies. You can deny your consent anytime, by visiting the page containing the cookie information and denying the use in the banner that will be displayed.

 

FACEBOOK REMARKETING
This website uses the remarketing function "Custom Audiences" Facebook. Through this function users will be shown relevant ads ("Facebook Ads") concerning this website when they visit the social network Facebook. To this purpose the Facebook remarketing pixel was implemented on this website. Because of this pixel a direct connection to the Facebook servers is established when you visit this website. The information that you have visited this website is then conveyed to the Facebook server and associated with your personal account. More detailed information about how Facebook gathers and processes data, your rights concerning this matter and the possibilities to protect your privacy can be found in Facebook's data privacy notice: https://www.facebook.com/about/privacy/. Alternatively you can disable the remarketing function "Custom Audiences" following this link: http://optout.networkadvertising.org/. For this purpose you have to be registered on Facebook.

 

GOOGLE REMARKETING
This website uses the remarketing function provided by Google. Through this function users will be shown relevant ads on Google's advertising platform. For this purpose your browser saves cookies, small text files which are saved on your computer and that help recognise you when you visualise websites belonging to Google's advertising platform. On this websites visitors will find ads adapted to their interests and related to the content of websites that they visited before and that use Google's remarketing function. According to information provided by Google, no personal data is gathered during this process. If you want to prevent the use of Google's remarketing function, you can disable it following this link: http://www.google.com/settings/ads. Alternatively you can disable the use of cookies for personalised ads following the instructions on the website of the Network Advertising Initiative: http://optout.networkadvertising.org/.

 

ADDITIVE+ DIRECT MARKETING
In order to increase customer loyalty and to sell our services and additional services we use software provided by ADDITIVE s.n.c., 39011 Lana (BZ), Italy ("ADDITIVE").
Therefore your data, which we gather and process in connection with your request, reservation, order, activation, registration or the transmission of other contact forms on our website, will be analysed and used to provide you with automatically generated offers for our services and additional services. Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on an adequacy decision taken by the European Commission ("Privacy Shield") or on data processing agreements.
You can deny the use of your data for this purpose anytime by clicking on the "unsubscribe" link in the respective message.
The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.
Our objective in accordance with the GDPR (legitimate interests) is the prevention of competitive disadvantages, the increase in brand awareness and the maximisation of our economic success through an optimal use of the acquired contacts.