These are special times for all of us
Measures for our common security
On this information page you will find all the important news about travel advice, measures to protect our health and answers to the most frequently asked questions.
- How is it currently here with us?
From 07th April 2021 we can reopen the hotel and of course we will do that... ;-) In addition, you can move freely in the whole of South Tyrol and you can leave the municipality without an important reason. Restaurants & bars will remain closed for the first time, but they may offer the take away service until 6 p.m. In the hotel, however, the various meals can be offered in the restaurant as usual.
One thing in advance
We have a lot of space
Inside and outside, our apple hotel is integrated into a fruit farm. That means all around only apple orchards (4.5 ha), green meadows and a lot of nature. That calms you down and relaxes you. Our spacious rooms are not next door to each other, but rather spread out over our courtyard. There are plenty of places to retreat to. Many favorite places have been created in the spacious garden (10,000 m²) or inside in the new premises.
Current travel advice
Are you traveling to Italy from abroad now? Yes, this is partly possible without requiring isolation. For example from Germany and Switzerland. The borders are passable! Note some formalities:
# People who have their permanent residence in one of the EU countries or Switzerland (countries on list C) can enter Italy without quarantine for health, professional or other urgent reasons, for a maximum period of one hundred and twenty hours (5 days). We will be happy to advise you personally (Tel: +39 0473 645433) about the various possibilities so that you can enter Italy without any problems.
# Carry this self-declaration with you during any inspections.
# In addition, when entering Italy you need a negative PCR or antigen test that is not older than 48 hours.
The region of South Tyrol is not on the quarantine list of Switzerland & the state of North Rhine-Westphalia, a negative test is currently required on the return journey.
Behaviour rules
Feel save
& free
That is exactly what motivates us. That you can still enjoy your vacation to the fullest, albeit under new conditions. A distance of 1 meter to other people applies throughout the hotel. If you move around the hotel and meet other guests or employees, please wear mouth and nose protection. You can disinfect your hands in all buildings and in your room.
Breakfast & Dinner
We have plenty of space for you to enjoy your meal. Whether indoors or outdoors, the designated minimum distance can be observed in the best possible way. In the morning we spoil you with a combination of served breakfast or get your favorite treats at the buffet. But also here we have looked for new ways and rethought the concept. At the buffet, staff and guests wear mouth guards and disinfect their hands every time they go to the buffet. Of course, we are also happy to serve the entire breakfast at the table on request. In the evening, all dishes are served by our service staff.
Roomservice XL
We extend our room service offer and will be happy to pamper you in your room. Upon request, we serve the entire breakfast as well as dinner in your suite.
Brunnenhaus.Spa & Treatments
The two outdoor pools and the whirlpool are open normally. We keep 1 meter distance from each other. Our three saunas (Finnish sauna, bio sauna as well as the steam bath) are open for you from 11:00 am to 7:30 pm. The number of people in the saunas is limited and we keep 2 meters of distance. Our sauna masters will pamper you daily with 2 infusions with limited number of participants. Our spa staff offers all treatments, of course providing all the necessary protective measures.
Yoga & Meditation
Our yoga classes are held once a day for small groups with a limited number of people. The mats are disinfected after each session and the room is thoroughly aired out. Whenever possible, sessions are moved outdoors.
Staff
We wear mouth-nose protection, but the usual kindness remains. We keep the safety distance of 1 m and are measured daily fever.
Hygiene
Cleaning of all public areas and guest rooms is carried out at the highest level with appropriate utensils, color-coded wipes and cleaning protocols. We use the certified disinfection system from ERSA (Class 1 medical device with certified efficacy and patented system - odorless and colorless - safe for humans and the environment.
Flexible cancellation conditions
We have expanded our cancellation policy to make travel planning easier again this year. Therefore, you can cancel existing as well as new reservations free of charge up to 14 days before arrival.
A place perfect for
Recharging your batteries
We will do everything to ensure that you have wonderful vacations with us now. We promise! This time is challenging on many levels. It is all the more important to recharge your batteries, in nature, during quiet yoga sessions or with a good book in the many retreats. If you are unsure and have questions, simply contact us and we will be happy to advise you personally.
